Practical information and FAQ

On show or concert days, the outside doors are generally opened 1 to 1.5 hours before the start of the event, in consultation with the event organizer and the venue’s technical manager. This time may be extended to 2 hours for large-scale events. In accordance with Vigipirate directives, security checks are systematically carried out at the entrance to the site.

To ensure optimum comfort, we advise you to arrive at least 30 minutes before the start of the event. In all cases, seat numbers are no longer guaranteed 10 minutes before the start of the show, to ensure that schedules are respected.

Show times are set by the organizers and are available on the event page of our website.

Shows & concerts

Generally speaking, anyone with a ticket can enter the auditorium. However, children under the age of 2 are strongly discouraged from entering the auditorium, even if accompanied, due to the high volume of sound. Access for children under 2 years of age will only be possible after a waiver has been signed by a legal guardian.

We reserve the right to refuse access to minors under 16 who are not accompanied by an adult and do not have parental consent.

Some shows may not be recommended for children. In such cases, information is provided in the show description.

Children of all ages must have a ticket to enter the theater.

Lounges

As with shows, children must be accompanied in the lounges. The organizer is responsible for their access and the price they will be charged.

Certain events may not be recommended for children.

During shows, strollers are not allowed in the auditorium; you’ll have to leave them in your vehicle or in the hall (unsupervised).

At trade shows, strollers are generally accepted, but circulation in the aisles may be complicated depending on the number of visitors.

On show or concert days, the outside doors are generally opened 1 to 1.5 hours before the start of the event, in consultation with the event organizer and the venue’s technical manager. This time may be extended to 2 hours for large-scale events. In accordance with Vigipirate directives, security checks are systematically carried out at the entrance to the site.

To ensure optimum comfort, we advise you to arrive at least 30 minutes before the start of the event. In all cases, seat numbers are no longer guaranteed 10 minutes before the start of the show, to ensure that schedules are respected.

Show times are set by the organizers and are available on the event page of our website.

Animals are not allowed on site, only guide dogs.

ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY
Our rooms are adapted for people with reduced mobility. For assistance, please contact us.

RESERVED SEATS FOR THE DISABLED
A quota of accessible seats is reserved for each concert or show.

I’M DIABETIC, CAN I BRING MY INSULIN?
Yes, your insulin will need to be packaged in a dedicated carrying case.

I’M DISABLED, HOW CAN I RESERVE MY TICKET?
Reservations for accessible seats are not possible over the Internet or through other ticketing networks: you need to contact the number indicated in the ticketing information for the event you are interested in.

AM I BLIND? IS MY DOG ALLOWED INSIDE?
Guide dogs are allowed on site. We would be grateful if you could inform us in advance of your visit to a concert or show, so that we can make it easier for you.

MAY I BRING A FLAG, A BANNER… ?

No. Any item that could pose a risk to public safety, or interfere with public or artist visibility, may be confiscated at the entrance to the venue.

SITE VISIT

A Chalon Spectacles does not organize tours. Only people with a ticket for an event can access the spaces.

GIFTS FOR ARTISTS

You may bring mail and gifts for the artists, but you may not deliver them in person. These must be left at the reception desk to be passed on to the artists at the end of the performances. These items must be checked by security beforehand.

ATTENDING A CONCERT? IS IT DANGEROUS FOR YOUR HEARING?

The site’s acoustics are of the highest quality, professionally tested to exacting standards, so there’s no reason for your hearing to be impaired.

In fact, sound management is handled by the production team organizing each concert. Sound intensity and speaker placement in the concert hall are managed exclusively by the engineers and technicians of this touring production. The consoles located in the control room belong to them, and are programmed by them according to precise technical criteria, depending on the venue’s capacity and technical characteristics. So rest assured!

Earplugs can be obtained free of charge from the reception desk, and headphones can be loaned on request against a deposit, especially for younger children.

PUTTING EVENTS ON SALE

Events held at the Parc des Expositions are posted on this site as soon as they are announced. To make sure you don’t miss out on any sales, we recommend you subscribe to our newsletter (at the bottom of this page) or follow us on our social networks: Facebook, Instagram.

EVENT TIMES

Event start and end times vary, but in most cases they end before midnight.

INTERMISSION AND OPENING ACT

There is not necessarily an intermission or opening act at shows and concerts, and we strongly encourage you to arrive at the venue no later than 30 minutes before the time indicated on your ticket. Seats are no longer guaranteed 10 minutes before the start of the performance.

IN CASE OF DELAY

Entrance to the hall once the show has started is subject to restrictions, so as not to disturb the artists and the audience already in the hall; your placement can no longer be guaranteed.

Once the show has started, access to the hall is no longer possible and the entrance to Le Spot is closed.

CHECKROOMS AND LOCKERS

In most cases, there are no checkrooms or lockers.

Umbrellas, strollers and any bulky objects must be left in your vehicle, as you will not be able to enter the hall with them. Strollers are allowed on the show floor.

Helmets must be left in a reserved area.

SUITCASES AND BULKY ITEMS

Suitcases, travel bags weighing more than 10 liters and other bulky items are not allowed inside the hall; you must leave them in your vehicle.

Bags smaller than 10 liters may be accepted after verification and palpation by security personnel.

LAPTOP COMPUTER.

You will not be allowed to bring your laptop into the concert hall.

Computers are, of course, accepted for business events.

CAN I TAKE PHOTOS AND VIDEOS?

As stated in our general terms and conditions of sale, cameras are prohibited.

It is also strictly forbidden to film inside the venue. If you fail to comply with these instructions, you may be asked to leave the hall.

During trade shows, photos and videos may be authorized depending on the event and the organizers’ free choice.

It is strictly forbidden to bring cans or bottles larger than 33cl into the establishment. All food is forbidden except small snacks, to be consumed only in the reception halls.

IN CASE OF LOSS

You can contact A CHALON SPECTACLES by e-mail the day after the event to report a lost item, or contact us by telephone.

If the item has been found, it will certainly have been entrusted to the Security HQ or to reception staff, and we will therefore be able to return it to you as soon as possible. If not, please report the loss to the nearest police station as soon as possible.