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Photo Nouvelle Place Credit Julien Piffaut 6

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Julien PIFFAUT

Quality approach and our commitments

Welcoming visitors, providing information, offering advice and promoting the region are at the heart of the Grand Chalon Tourist Office’s remit.
Through a rigorous and recognised quality approach, we are committed every day to providing a reliable, attentive and constantly improving service for both visitors and local residents.

The Quality Tourism mark

Established by the government, the Qualité Tourisme™ label recognises tourism professionals committed to high standards of hospitality and service quality. It enables visitors to choose with confidence accommodation, restaurants, attractions, leisure activities or tourist information centres recognised for the reliability of their services, regardless of the destination or type of establishment. Today, nearly 5,500 tourism professionals in France share this common ambition: to offer a high-quality tourist experience throughout the stay.

Committed to a quality-focused approach for over 20 years, the Grand Chalon Tourist Office is constantly improving the quality of its hospitality, communication tools and services, for the benefit of both visitors and local partners.

   National recognition

Being awarded the Qualité Tourisme™ label is a real boost for tourism stakeholders in a region. Much more than just a distinctive mark, it officially recognises a commitment to the quality of hospitality, professionalism and visitor satisfaction. The scheme is based on rigorous criteria and regular assessments, which encourage continuous improvement in practices, a better understanding of visitors’ expectations and enhanced visibility amongst visitors. By embracing this approach, professionals collectively help to enhance the region’s image and offer a consistent, reliable and high-quality tourist experience.

Our practical commitments in our day-to-day work
A personalised and attentive welcome
Reliable, clear and up-to-date information
Listening to and taking on board visitor feedback
Ongoing professional development for teams
Transparency regarding the services offered

Your opinion counts

As quality is an ongoing process, the Grand Chalon Tourist Office attaches particular importance to feedback and suggestions. These enable us to continually improve our services and tailor our activities to visitors’ expectations.

PRACTICAL INFORMATION